I understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all clients, the following policies are honored:
24-hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to provide 24-hours advance notice you will be billed for the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a no-show. Clients who no-show will be emailed an invoice for the full amount of the session (discounts to not apply for no-show invoices). Any client who no-shows will be flagged on the MassageBook platform so that no other massage therapists accept bookings from the client until payment has been made in full. Any client with a history of not showing up for an appointment will be required to pre-pay for future sessions.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon the time you arrive, your therapist/trainer will determine if there is enough time remaining to start a session or if it can be shortened. Regardless of the length of the session provided, you will be responsible for the full cost of session. Out of respect and consideration to your service provider and other customers, please plan accordingly and be on time.
Fit Well Fresh initiated cancelations
If your session needs to be canceled by Fit Well Fresh, I will contact you at least two hours prior to the appointment using the method of contact you used for setting up the session. You will be rebooked for the earliest available time/date within two weeks of the original appointment if possible. If the session cannot be re-booked, your appointment reservation fee will be fully refunded in 48 hours.
Illicit activity prevention
Fit. Well. Fresh. is aware of the unfortunate historic link of massage and sexual activity. This is an activity that is detrimental to the massage industry as a whole. Fit. Well. Fresh. takes the following steps to prevent sexually based activity:
- Publishes information about disrobing, session draping and professional boundaries in the Frequently Asked Questions section of this website.
- Requires all new clients to complete an online intake form which includes individual's contact information as well as presenting conditions or health care information.
- Requires all new clients to electronically sign their intake form which includes a statement of acknowledgement that no sexual activity will occur during sessions.
- Practices a no tolerance policy for any client who makes sexual advances, engages in conversation of sexual nature or exhibits any sign of suggested or attempted sexual contact during a session.
Additionally, Fit. Well. Fresh. will not perform services on any client when alcohol has been consumed or mood altering drugs (prescription or illegal) have been taken prior to the session.
All Fit. Well. Fresh. new clients must complete an online intake form which includes individual's contact information, health care information and date of birth.
Fit. Well. Fresh. does not provide services to anyone under the age of 18 years old.
All Fit. Well. Fresh. new clients are required to complete an online intake form which includes individual's contact information as well as presenting conditions or health care information.
Fit. Well. Fresh. does not perform pre-natal massage, regardless of stage of pregnancy, and will not perform massage on oncology patients until they have been in remission for a minimum of 12 months or are able to present a doctor's note indicating that massage is appropriate.
Clients arriving with symptoms of personal illness such as fever, chills, or those consistent with being sick will be rescheduled for another time at no cost to the client.